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FAQ's
Can the PCO owner take the phone to his home?  
Receiving of incoming calls is possible?  
Can the PCO owner use a calling card with the phone?  
Can I send a Fax through this phone?  
Can the phone be used to connect to the Internet?  
What is the price of the phone?  
What is the unit price?  
Is the call cost displayed on the phone?  
Is the cost of the set refundable if the retailer decided to return the set?  
What are the rates of ISD calling?  
What if the retailer wants to shift the location?  
in case of faults in the set, where/how do I get it repaired?  
Is the CPP scheme to be applied on this phone?  
What are call charges to different cities?  
What is the tax deduction from the card?  
What is the warranty period?  
What are the different denominations of cards available?  
What are the different packages available?  
Would calling details be available if required?  

As per regulations and the license agreement, TeleCard needs to provide details of each terminal including its exact operational location to the Government of Pakistan through its designated agencies. Therefore, the company requires that any relocation/ shifting of the terminal equipment should be restricted. In case the user decides to relocate than he needs to inform TeleCard Customer Services with the complete details of the new location and get it duly registered with the company. Relocation from the registered location violates the Customer Agreement Form.
At this time we are not providing this facility, however we anticipate that very soon we will be providing the feature in our service.
Currently TeleCard does not allow any calling card numbers to be accessed through its network.
We are not providing this service at the moment. The fax facility will be available very soon after system upgrade.
Currently, not. However, following the system upgrade planned soon, we will be in a position to provide this service.
TeleCard is introducing the WLL terminal/service at Rs. 25,000/-, which will include the terminal, accessories, and the connection charges. Other charges apply for miscellaneous services if required. Contact 111-222-124 for full details.
Since we will be introducing the service in our PCO segment alongside our wire line phones, the unit charge will remain the same i.e. Rs. 3.20 per unit.
The wireless phone terminal will only display the units consumed for a particular call. These units will be updated in real time during the duration of the call.
For more information please call 111-222-124 for details.
ISD Rates for Various Destinations are given below:
S.no.
Countries
Units/20 Seconds
 *Rupees/20 Seconds
1.
Afghanistan
3
9.6
2.
Bahrain
3
9.6
3.
Bangladesh
3
9.6
4.
Canada
3
9.6
5
Doha / Qatar
3
9.6
6
Greece
3
9.6
7
India
3
9.6
8
Iran
3
9.6
9
KSA
3
9.6
10
Kuwait
3
9.6
11
Nepal
3
9.6
12
South Africa
3
9.6
13
Sri Lanka
3
9.6
14
Turkey
3
9.6
15
UAE
3
9.6
16
UK
3
9.6
17
USA
3
9.6
18.
Rest of the World
4
12.8
 
* Rupee Valuation per Unit Depends upon the Destination of the Card.
 
A customer can do so provided he first registers the new location in person at our Customer Care Center.
Your set can be easily repaired by our trained technician just bring your set to our Customer Care Center.
CPP regime will not be applied to this service for the time being.
*Currently, the PTCL tariff is structured around radial distances. The tariff is given below:
Zone
Distance
(In Kms)
Duration/Minute
(In Units)
Full Rate
7:00 am - 6:30 pm
Half Rate
6:30 pm - 9:31 pm
Quarter Rate
9:31 pm - 7:00 am
1.
0-25(Local)
1
1
1
2.
26-80
2
2
1
3.
81-160
3
2
1
4.
161-Above
4
3
2
 
   
There is no tax deduction from the card.
The warranty for the terminal is six months from the date of purchase. Any accessories are not covered by this warranty.
The Different Denominations of Cards are given below:
Denomination (Units) Prices (Rs.) Rates (Rs.) Type Usage
20 110 5.50 Smart Card Booth/PCO
45 120 4.88 Smart Card Booth/PCO
150 660 4.40 Smart Card Booth/PCO
500 1600 3.20 Smart Card Booth/PCO
250 875 3.50 Scratch Card WLL PCO'S
500 1600 3.20 Scratch Card WLL PCO'S
1500 4575 3.05 Scratch Card WLL PCO'S
2500 7500 3.00 Scratch Card WLL PCO'S
3430 9990 2.91 Scratch Card WLL PCO'S
 
 
 
Currently TeleCard is offering a standard package for the PCO segment.
Yes they will be available on payment of Rs. 25/- for a single billing cycle (month) in hard copy. Alternately, the details are available on our web site. www.telecard.com.pk